Safety & data protection
What we protect, and what we can’t
Braidly holds some of the most sensitive information a family has: where children sleep, what was said in the worst week, medical records, court documents. Here is exactly how that is handled — including the limits.
Get help now
If you need help today
Help is available 24/7. These resources are free, and confidential within each service's own policy.
In immediate danger?
Call 911 (or your local emergency number) immediately or go to your nearest emergency room.
Crisis hotlines
National Domestic Violence Hotline
Free, confidential support for anyone experiencing domestic violence or abuse. Available 24/7.
Available 24/7
Text: START to 88788
988 Suicide & Crisis Lifeline
Free, confidential crisis support for people in emotional distress or suicidal crisis.
Available 24/7
Text: 988
Childhelp National Child Abuse Hotline
Support for child abuse victims, parents, and concerned individuals. Professional crisis counselors available.
Available 24/7
National Parent Helpline
Emotional support for parents under stress. Trained advocates help parents become empowered.
Mon–Fri, 10am–7pm PT
SAMHSA Helpline
Free, confidential treatment referrals and information for mental health and substance use disorders.
Available 24/7
Crisis Text Line
Free, 24/7 crisis support via text message. Connect with a trained crisis counselor.
Available 24/7
Text: HOME to 741741
Canada: ShelterSafe and 9-8-8
In Canada, 988 reaches the Suicide Crisis Helpline. Provincial and territorial crisis and shelter lines are listed at sheltersafe.ca. In an emergency call 911 or your local emergency number.
Available 24/7
Legal aid & information
LawHelp.org
Find free legal aid programs in your state for family law matters including custody, support, and domestic violence.
Legal Services Corporation
Federally funded legal aid for those who cannot afford a lawyer. Covers family law, housing, and more.
American Bar Association — Family Law Resources
Information on family law, custody guidelines, and how to find a family law attorney.
Child Welfare Information Gateway
Federal resource for child welfare, abuse prevention, and family support services.
Mental health support
Psychology Today Therapist Finder
Search for therapists, psychologists, and counselors specializing in divorce, co-parenting, and family issues.
Open Path Collective
Affordable therapy sessions ($30–$80) for individuals, couples, and families in financial need.
National Alliance for Eating Disorders
Support and resources for individuals and families dealing with eating disorders.
Disclaimer: Braidly provides these resources as a courtesy. We are not affiliated with any of the organisations listed and cannot guarantee their availability or services. Braidly is a co-parenting communication tool and does not provide legal, medical or mental health advice. Always consult a qualified professional for guidance specific to your situation.
Your family’s data is isolated at the database level
Every record in Braidly belongs to exactly one family, and access is enforced by row-level security policies in the database rather than by checks in the interface. A query for another family’s data does not return a permission error — it returns nothing, because the rows are not visible to that session at all.
This distinction matters. Interface-level checks fail open when a new screen forgets one; database-level policies fail closed by default.
What each person can see
- Both parents — the shared calendar, messages between them, shared expenses, medical records, school information and shared documents.
- Neither parent — the other parent’s private journal entries. A journal entry is private unless its author marks it “shared”, or formally releases their journal for litigation — both of which are deliberate acts the author takes, and the release is recorded and shown to both parents.
- Children — a simplified view of the custody schedule, activities and packing lists only. Never messages, never expenses, never journals, never documents.
- A parent who has left: nothing. Either parent can leave a family from Settings → Privacy. Their access ends at once; the shared record stays with the parent who remains, unchanged, and the family cannot take a new co-parent afterwards. Leaving deletes nothing, and a legal hold keeps working: the parent who remains cannot release it alone.
- Professionals — only the record types a parent explicitly grants, read-only, revocable at any time, and visible to the parent who granted it.
Records that cannot be quietly changed
Once legal hold is active on an account, messages, journal entries, expenses, payments and custody rules cannot be edited or deleted through the app by either parent. Database triggers reject both the deletion and the edit, and nothing is physically removed while a hold is in effect. Braidly operates the database and is technically capable of altering it; what the hold guarantees is that ordinary use of the application cannot.
Court exports carry a SHA-256 content digest of the exported records, so a later export of the same period can be checked against it rather than argued about. More on court-ready records →
Account security
Sign in with Google or with a 6-digit code we email you, so there is no password to reuse or guess. You can also turn on two-step sign-in in Settings, Security: with an authenticator app on your phone, a code from your email is no longer enough on its own. All traffic is encrypted in transit and data is encrypted at rest.
If you share a device or suspect someone else has had access to your email account, use “Sign out everywhere” in Settings, Security, change your email password, and turn on two-step sign-in. A co-parent with access to your inbox can request a sign-in code. Two-step sign-in is what stops that code from being enough.
The AI, plainly
The AI Tone Coach analyses a message you are composing and offers a calmer rewrite. It suggests only. It never sends, blocks or edits a message on its own, and you always see both versions before choosing.
The AI Mediator joins a thread only when a parent explicitly invites it. It takes no side and makes no finding. Neither feature is a substitute for a human mediator, a therapist or an attorney, and Braidly does not present them as one.
If your situation is not safe, an app is not the answer
Braidly is not built for situations involving abuse, threats, or fear for your safety. There is no protective-order mode and no court-supervised access, and both parents always see the same shared record, so one parent can't be hidden from the other.
A few protections are built in. Braidly never asks for your home address, and it strips location data from photos before they upload. Your co-parent can't see when you've read a message. Either parent can leave the family on their own and take a copy of the record with them; the record itself stays with the parent who remains, unchanged.
None of that makes Braidly safe to use if there's a protective order in place or contact with your co-parent isn't safe. In that case it's the wrong tool. Work through your attorney, your advocate, or the court's own channels instead.
If you or your children are in immediate danger, call 911 or your local emergency number. For confidential support and safety planning in the US, the National Domestic Violence Hotline is available 24/7 at 1-800-799-7233, or by texting START to 88788. In Canada, provincial crisis lines are listed at sheltersafe.ca.
If a protective order or no-contact order governs your situation, follow it — including any terms about how and whether you communicate. Talk to your attorney before using any communication app, Braidly included.
Reporting a problem
Security issues, suspected data problems, or anything that looks wrong: support@braidly.co. Security reports are read first. See also the privacy policy and terms of service.
Your children deserve to just be children.
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