Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Braidly Technologies LLC ("Braidly," "we," "us," or "our") governing your use of the Braidly co-parenting platform and related services (collectively, the "Service").

By creating an account, clicking "I agree," or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.

You must be at least 18 years old to use the Service. By agreeing, you represent that: (a) you are of legal age and have the legal capacity to enter into this agreement; (b) you are a parent, legal guardian, or individual with lawful authority over the children whose information you enter into the Service; and (c) your use of the Service complies with all applicable laws including any custody order or parenting plan in effect for your family.

2. Description of Service

Braidly is a technology platform designed to assist co-parents in organizing and communicating about shared parenting responsibilities. The Service includes tools for custody schedule management, expense tracking, messaging, document storage, activity logging, handoff coordination, and related co-parenting tasks.

Braidly is a technology tool, not a legal service, counseling service, mediation service, or therapeutic service. Nothing in the Service constitutes professional legal, financial, psychological, or therapeutic advice.

3. Account Registration and Security

You must provide accurate, current, and complete information when creating your account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

You may not share your account with any other person. Each parent must maintain their own account. If you suspect unauthorized access to your account, you must notify us immediately at support@braidly.co.

We reserve the right to suspend or terminate accounts that violate these Terms or that we believe have been compromised.

4. Subscriptions and Billing

4.1 Plans

The Service is offered on a subscription basis. Current plans:

• Free: Limited features, no subscription required
• Standard: $12.99/month or $129.99/year — core co-parenting tools
• Premium: $24.99/month or $249.99/year — all features including AI tools

Prices are subject to change with 30 days' notice.

4.2 Billing

Subscriptions are billed in advance on a monthly or annual basis. Payment is processed by Stripe, Inc. By subscribing, you authorize Stripe to charge your payment method on a recurring basis until you cancel.

4.3 Cancellation and Refunds

You may cancel your subscription at any time through the billing portal in Settings → Billing. Cancellation takes effect at the end of the current billing period — you retain access until that date. We do not provide prorated refunds for unused time, except where required by law or at our discretion. Beta users are entitled to a 14-day money-back guarantee on their first paid subscription.

4.4 Family Coverage

One subscription covers both parents in a family workspace. You do not need two separate subscriptions. You may choose to split the cost with your co-parent through our Split Billing feature.

4.5 Split Billing

When you select Split Billing, each parent creates and is solely responsible for their own subscription. By enabling Split Billing, the initiating parent ("Parent A") agrees to serve as backup payer if the co-parent's ("Parent B") payment fails for more than 30 days — specifically, Parent A agrees to upgrade to the full single-subscription price to maintain family access. If neither parent pays, family access will be restricted in accordance with our standard billing policies. Braidly reserves the right to change or discontinue the Split Billing option with 30 days' notice to existing split-billing families.

5. Acceptable Use

You agree not to use the Service to:

• Harass, threaten, stalk, or intimidate your co-parent or any other person
• Upload or transmit false, misleading, or defamatory content
• Violate any applicable law, including laws relating to child custody, privacy, or data protection
• Attempt to gain unauthorized access to the Service, its systems, or other users' data
• Use automated tools, bots, or scripts to access the Service
• Circumvent, disable, or interfere with security features
• Use the Service for any purpose other than personal co-parenting coordination
• Reverse engineer, decompile, or attempt to extract the source code of the Service

Important: Braidly is not a surveillance or evidence-collection tool. Using the Service to spy on, monitor without consent, or gather evidence against your co-parent in a manner that violates applicable law is strictly prohibited and may result in immediate account termination and cooperation with law enforcement.

6. User Content

You retain ownership of all content you submit to the Service ("User Content"), including messages, journal entries, expense records, and uploaded documents.

By submitting User Content, you grant Braidly a limited, non-exclusive, royalty-free license to store, process, and display your User Content solely to provide the Service to you.

You represent and warrant that your User Content does not violate any law or third-party rights. You are solely responsible for the accuracy and legality of your User Content.

7. Family Viewer Access

The Service allows you to grant limited viewing access to third parties ("Viewers") such as grandparents, step-parents, attorneys, or caregivers. By granting Viewer access, you:

• Authorize that person to view the specific information you select
• Represent that you have appropriate authority to share that information
• Accept responsibility for any consequences arising from the access you grant

Viewer access is your sole responsibility. Braidly is not liable for any consequences arising from information shared with Viewers you authorize, including in legal proceedings.

8. Artificial Intelligence Features

8.1 AI Features Covered

The following AI features are subject to this Section 8:

• Message Tone Coach (Standard + Premium)
• AI Expense Categorizer (Standard + Premium)
• Legal Document Summarizer (Premium)
• Braidly Assist — AI Mediator (Premium)
• Co-Parenting Advisor (Premium)
• AI Help Wizard (all tiers)

All AI features are powered by the Anthropic Claude API, routed server-side.

8.2 General AI Disclaimer

AI-generated suggestions, summaries, and advice are for informational and communication-assistance purposes only. They do not constitute legal, financial, psychological, medical, or therapeutic advice. Braidly makes no representations or warranties regarding the accuracy, completeness, or fitness for any particular purpose of AI-generated output.

8.3 AI Usage Limits

• Standard plan: 100 AI assists per month for Message Tone Coach
• Premium plan: Unlimited access to all AI features
• Braidly reserves the right to adjust usage limits with 30 days' notice

8.4 Data Used by AI Features

AI features process only the data necessary for the activated function. All AI requests are routed server-side — your data is never sent directly from your device to Anthropic. See Privacy Policy Section 4 for details.

8.5 Braidly Assist and Co-Parenting Advisor — Explicit Not Legal Advice Disclaimer

9. Disclaimers and Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRAIDLY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING LOSS OF DATA, LOSS OF REVENUE, OR ANY HARM TO YOUR CO-PARENTING RELATIONSHIP OR LEGAL PROCEEDINGS.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO BRAIDLY IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

9.3 Legal Proceedings Disclaimer

Braidly is not designed as a legal evidence collection or documentation tool. While you may use the app's records for personal reference, Braidly makes no warranties about the admissibility, authenticity, or reliability of any records, exports, or outputs of the Service in any legal proceeding. Consult your attorney before relying on any app data in custody or family court matters.

10. Indemnification

You agree to indemnify, defend, and hold harmless Braidly Technologies LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

11. Safety and Reporting

If you or your children are in immediate danger, call 911. For domestic violence support, contact the National Domestic Violence Hotline at 1-800-799-7233 or visit thehotline.org.

Important notice regarding mandatory reporting: Braidly is a technology platform and does not employ licensed professionals with mandatory reporting obligations under your jurisdiction's law. However, users who are licensed professionals (attorneys, therapists, social workers, teachers, medical providers, etc.) retain their own independent mandatory reporting obligations under applicable state law regardless of their use of this Service. The existence of a co-parenting arrangement does not supersede any mandatory reporting requirement.

If information in the Service suggests a child may be in danger, we encourage you to contact your local child protective services (CPS) agency. We reserve the right to report information to appropriate authorities if we believe there is an imminent risk of harm to a child.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of South Carolina, United States, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or the Service shall first be submitted to informal negotiation by emailing support@braidly.co. If unresolved within 30 days, disputes shall be resolved through binding arbitration administered by JAMS under its Streamlined Arbitration Rules, conducted in English, in Charleston, South Carolina, on an individual basis. You waive any right to participate in class action proceedings. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.

13. Termination

You may terminate your account at any time by contacting support@braidly.co or using the account deletion option in Settings. Termination triggers the 30-day data retention period described in the Privacy Policy.

We may suspend or terminate your account immediately, without notice or liability, if you violate these Terms, engage in abusive behavior toward our team or other users, or if we are required to do so by law. Upon termination, your right to use the Service ceases immediately.

14. Changes to Terms

We may update these Terms periodically. When we make material changes, we will notify you by email and by posting a prominent notice in the app at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Miscellaneous

• Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and Braidly.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• No Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms. We may assign our rights in connection with a merger or acquisition.

16. Contact