Terms of Service

Braidly is a shared record for two parents. It is a tool, not a lawyer, mediator or counsellor. Its AI features suggest and answer; they do not decide, and the Assistant cannot change anything on its own. Both parents see the same shared record. One subscription covers both parents. You can leave a family or delete your account at any time, with the limits a legal hold and the other parent's own record impose. Disputes are handled as Section 14 says, and the law where you live may give you rights these Terms cannot take away.

1. Agreement to these Terms

These Terms are a binding agreement between you and Braidly Technologies LLC ("Braidly", "we", "us") about the Braidly co-parenting platform and related services (the "Service"). You agree to them by ticking the acknowledgements when you create your account or join a family, and again when we ask you to accept a new version. We record the version you accepted and when. If you do not agree, do not use the Service.

You must be at least 18. By agreeing you confirm that you are an adult with legal capacity, that you are a parent, legal guardian or person with lawful authority over the children whose information you enter, and that your use of the Service is consistent with any custody order or parenting plan that applies to your family.

These Terms, the Privacy Policy and, if you turn it on, the Braidly Assistant consent (Section 8.6) are the whole agreement between us.

2. What Braidly is, and is not

Braidly is a technology platform that helps co-parents organise and communicate about shared parenting: a custody calendar, messaging, expenses, documents, medical and school information, handoffs, a kids' view and a court export. Braidly is a tool. It is not a law firm, a mediation service, a counselling or therapy service, or a financial adviser, and nothing in the Service is legal, financial, medical, psychological or therapeutic advice.

3. Your account

You sign in with Google or with a one-time code we e-mail you; you can add two-step sign-in in Settings, Security. Give us accurate information, keep your e-mail account secure, and do not share your Braidly account. Each parent must have their own account. You are responsible for what happens under your account. If you think someone else has used it, use "Sign out everywhere" in Settings, Security and tell us at support@braidly.co (security issues: security@braidly.co). We may suspend an account that breaks these Terms or that we believe has been compromised.

4. Plans, billing and the beta

4.1 Plans. Braidly has a Free plan and paid plans (today, Standard and Premium). What each plan includes is shown on braidly.co/pricing and in the app, and may change with notice under Section 4.6. Prices are in US dollars.

4.2 Beta. While Braidly is in private beta, a family that joins with a beta code gets a free trial of the Premium plan (60 days today) with no card required. When it ends, nothing is charged: the family moves to the Free plan unless a parent chooses a paid plan.

4.3 Subscriptions renew automatically. A paid plan is billed in advance, monthly or yearly, through Stripe, Inc., and renews at the end of each period until you cancel. You can cancel at any time in Settings, Billing; you keep paid access until the end of the period you have paid for. We do not refund unused time except where the law requires it or we choose to. Beta families get a 14-day money-back guarantee on their first paid subscription: e-mail support@braidly.co within 14 days of the first charge, and the refund is issued through Stripe within 10 business days.

4.4 One subscription covers both parents. A subscription belongs to the family workspace; both parents use it. Either parent can pay.

4.5 Split billing. A family can choose to split the subscription: each parent then holds and pays for their own share through Stripe. If one parent's payment fails or they cancel their share, nothing changes for 14 days; that parent's own access then becomes read-only, and is locked after 30 days, unless the payment goes through or the other parent chooses to switch to paying the full price. Braidly never charges one parent for the other's share without that parent's own agreement in the app. We may change or withdraw split billing with 30 days' notice.

4.6 Price and plan changes. We give at least 30 days' notice by e-mail before a price increase or a change to what a plan includes takes effect for you. If you do not want the change, cancel before it takes effect.

5. Acceptable use

Do not use the Service to harass, threaten, stalk or intimidate anyone; to post content that is false, defamatory or unlawful; to break any law, including laws about custody, privacy or data protection; to access other people's data or interfere with the Service's security; to run bots or scripts against it; or for anything other than your own family's co-parenting. Do not reverse engineer the Service.

Braidly keeps a record of what you and your co-parent put into it, and both of you can export that record. It is not a tool for monitoring or recording your co-parent without their knowledge, and using it that way, or in a way that breaks a court order or the law, can end your account.

6. Your content

You own what you put into Braidly (messages, journal entries, expenses, documents, photos and the rest). You give Braidly a limited, non-exclusive, royalty-free licence to store, process, display, back up and transmit your content so that we can provide the Service to you and your family, including sending the parts an AI feature needs to the AI provider named in the Privacy Policy, and keeping backups for the period the Privacy Policy states. You are responsible for your content and confirm it does not break any law or anyone's rights.

7. Family Access, viewers and the Kids View

You can give other people limited access to your family's records: a view-only link or account for a grandparent, attorney, mediator or therapist; a contributor account for a step-parent or caregiver who can add calendar events, activities and expense drafts; and a Kids View link that shows a child their schedule, activities and packing lists and lets them tick items. When you grant access you confirm you may share that information, and you are responsible for the people you give access to. You can revoke a grant at any time; a grant you made ends if you leave the family or delete your account. Braidly is not liable for what a person you authorised does with what you shared, including in legal proceedings. Access for people who are not parents never includes messages.

8. Artificial intelligence features

Important notice. Braidly's AI features help you write, find and organise things. They can make mistakes, and factual statements they make should not be relied on without checking them. They are not legal, financial, medical, psychological or therapeutic advice, and they do not replace an attorney, a mediator, a counsellor or your own judgment. Every AI feature is labelled as AI, and every AI chat tells you at its start that it is an AI, not a person.

8.1 The AI features. The tone check on messages you send and "Rephrase with AI" (the Tone Coach); the AI Mediator in a message thread; the Co-Parenting Advisor; Braidly Help; the school calendar import; the custody schedule import, when offered; and the Braidly Assistant (Section 8.6). Which plan includes each one is shown in the app and on the pricing page. All AI features run on Anthropic's Claude models and are called from Braidly's servers, never directly from your device.

8.2 No warranty for AI output. AI-generated suggestions, summaries, drafts, answers and proposals are provided to help you communicate and find things. Braidly makes no representation or warranty about their accuracy, completeness or fitness for any purpose.

8.3 AI credits. Some AI features use monthly AI credits; others never do.

(a) The tone check, the Tone Coach, the AI Mediator and Braidly Help never use credits and are never switched off for reaching a limit. Under unusually heavy use they may give shorter answers.
(b) The Co-Parenting Advisor, the school and custody schedule imports, and each step in which the Braidly Assistant reads your family's records use credits from a monthly allowance that belongs to you, not your family: Free 0, Standard 50, Premium 300, and 100 during a trial.
(c) A conversation already in progress may finish a little over your allowance; the overage is taken from the next month's allowance.
(d) We may change allowances or which features use credits with 30 days' notice in the app.

8.4 Data used by AI features. Each AI feature receives only what it needs for the request you make. The Privacy Policy, Section 4, says what each feature sends and what the AI provider keeps.

8.5 Not legal advice. BRAIDLY'S AI FEATURES, INCLUDING THE AI MEDIATOR, THE CO-PARENTING ADVISOR, BRAIDLY HELP AND THE BRAIDLY ASSISTANT, DO NOT PROVIDE LEGAL ADVICE AND ARE NOT A SUBSTITUTE FOR AN ATTORNEY. They are designed to help you communicate and to find things in your own records, not to tell you your rights or what a court will do. Nothing they produce creates an attorney-client relationship or is a legal opinion. Do not use their output as the basis for a legal decision. If you have a question about your custody order, parenting plan or rights, consult a qualified family law attorney where you live. The Co-Parenting Advisor is not therapy or counselling and is not a crisis service; if you are in crisis, use the resources on braidly.co/safety or call your local emergency number.

8.6 The Braidly Assistant.

(a) What it does today. The Assistant ("Ask Braidly") answers questions about your own family's records in Braidly (for example what you owe, when the next handoff is, what is coming up) and how-to questions about the app. It reads your records as you, with your permissions, and only when you ask. It cannot add, change, approve, send or delete anything. When you ask it to make a change, it tells you the steps to do it yourself.

(b) It never acts for anyone else. It does not answer for your co-parent and does not see anything your co-parent cannot show you.

(c) Your conversation is private. It is kept for you and deleted 90 days after the conversation started (while a legal hold is on your family, that deletion waits until the hold ends). Your co-parent never sees it and it is not in the court export. Like anything stored, it could be requested by a court or by law enforcement through legal process. You can download or delete your conversations in Settings.

(d) Turning it on and off. Before your first use you agree to the Assistant's own consent text on a separate screen; you can turn the Assistant off at any time in Settings, Privacy. A new version of that text asks you again.

(e) AI can make mistakes. Check anything that matters in the app itself; answers link to the screen they came from.

(f) Safety. The Assistant is not built for situations involving abuse, threats or fear for your safety. If you tell it you are in danger, it stops and points you to the Safety page.

(g) When the Assistant can prepare changes. This paragraph takes effect only when that feature is switched on for you and you have accepted the consent text for it. In a later version the Assistant will be able to prepare changes you ask for, such as adding an event or an expense or proposing a schedule change. If that version is offered to you: nothing is recorded until you press Confirm on a card that shows exactly what will be recorded, who it goes to and what your co-parent will see; a card you do not confirm expires and nothing happens; a confirmed change is made under your account, with your permissions, and is your action in the shared record; you are responsible for reading each card before confirming, and Braidly is not responsible for a change you confirmed that was not what you intended, including one the AI prepared incorrectly; a record you confirm this way is labelled "prepared with the Braidly Assistant" and shows when you confirmed it, to your co-parent, in the activity trail and in the court export; and the Assistant will still never handle billing, delete records, leave a family, change legal hold, give or remove anyone's access, or record addresses or locations. We will ask you to accept a new consent text before that version is turned on for you.

9. Records, legal hold and the court export

9.1 The record. Braidly keeps what you and your co-parent enter, with the time and the account that entered it, assigned by our database. Edits to messages keep the earlier text. If you send a message after the tone check warned you about it, or you send a rewrite the Tone Coach suggested, the record and the court export note it. Custody and holiday schedules are kept as dated versions.

9.2 Legal hold. Either parent can turn on legal hold. While it is on, the records in the court export cannot be edited in substance or deleted through the app by either parent, leaving the family does not change the record, and neither parent's account can be deleted. Braidly operates the database and is technically capable of altering it; what the hold guarantees is that ordinary use of the application cannot.

9.3 The court export. A parent on a plan that includes it, and any parent who is leaving a family, can produce an export of the family's records with a SHA-256 digest of its contents and a description of how the export was produced. A signed records-custodian declaration is available on request from support@braidly.co. Braidly keeps a log of every export.

9.4 What Braidly does not promise. Braidly does not promise that any record or export will be admitted in, or given weight by, any court, or that it will help your case. Admissibility is decided by the court hearing the matter under its own rules. Braidly's records show what was entered and when; they do not certify that what a parent wrote is true. Talk to your attorney before relying on anything in Braidly in a court matter.

10. Disclaimers, limitation of liability and indemnity

10.1 As is. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE EXTENT THE LAW ALLOWS, BRAIDLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE SERVICE OR ANY AI OUTPUT WILL BE UNINTERRUPTED, ERROR-FREE OR ACCURATE.

10.2 Limitation. TO THE EXTENT THE LAW ALLOWS, BRAIDLY AND ITS OFFICERS, EMPLOYEES AND AGENTS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA OR REVENUE, OR FOR THE OUTCOME OF ANY LEGAL PROCEEDING OR THE STATE OF YOUR CO-PARENTING RELATIONSHIP, ARISING FROM THE SERVICE OR ANY AI FEATURE, HOWEVER THE CLAIM IS FRAMED. BRAIDLY'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THE SERVICE, INCLUDING AI OUTPUT, IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID BRAIDLY IN THE 12 MONTHS BEFORE THE CLAIM OR US$500.

10.3 What this section does not limit. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, for gross negligence or wilful misconduct, or for anything that cannot be limited under the law where you live. Some jurisdictions do not allow some of these limits; where that is so, they apply only as far as the law allows.

10.4 Indemnity. You will defend and indemnify Braidly against third-party claims, and the reasonable costs of them, that arise from your content, your breach of these Terms, or your breach of the law or someone's rights, to the extent the law where you live allows a consumer to give that promise.

11. Copyright and content complaints

If you believe content in a family workspace you can see infringes your copyright, or is an intimate image of you shared without your consent, e-mail support@braidly.co with "Content complaint" in the subject line, where the content is, your contact details and a statement that you believe in good faith the content is unlawful or not authorised. We will review it promptly (intimate images within 48 hours) and may remove or disable access to the content. We may end the accounts of repeat infringers.

12. Safety, emergencies and reporting

If you or your children are in immediate danger, call 911 or your local emergency number. In the US, the National Domestic Violence Hotline is 1-800-799-7233 (text START to 88788). In Canada, provincial crisis lines are listed at sheltersafe.ca. More resources are on braidly.co/safety.

Braidly is not built for situations involving abuse, threats or fear for your safety, and both parents always see the same shared record. If a protective or no-contact order governs your situation, follow it and talk to your attorney before using any communication app.

Braidly does not employ licensed professionals, and no person at Braidly monitors your messages (the automatic tone check only advises the sender before a message is sent). A parent who is a licensed professional keeps their own reporting duties. Where the law allows, we may disclose information to emergency services or child-protection authorities if we believe in good faith that someone is in immediate danger.

13. Leaving a family, deleting your account, and ending these Terms

13.1 Leaving a family. Either parent can leave a family from Settings, Privacy. Your access ends at once; the shared record stays with the parent who remains, unchanged, including your name and e-mail on what you wrote; the family cannot take a new co-parent; and a legal hold keeps working. You are offered the court export before you leave.

13.2 Deleting your account. Request deletion in Settings, Privacy or by e-mailing support@braidly.co. There is a 30-day waiting period during which you can cancel. After it, your profile, private journal, Advisor and Assistant conversations and usage data are deleted, and if your co-parent still has an account the shared records stay with them with your profile deleted and your e-mail address removed from most of them (the Privacy Policy lists the two logs that keep it). If you are the last parent, the whole family workspace is deleted. Deletion waits while a legal hold is active on your family or on a family you left. Backups age out within 7 days.

13.3 Ending by Braidly. We may suspend or end your account at once if you break these Terms, abuse our team or other users, or if the law requires it. Your subscription ends with it; refunds are as Section 4.3.

14. Governing law and disputes

14.1 United States. These Terms are governed by the laws of South Carolina, without regard to its conflict-of-law rules, except that the consumer-protection law of the state where you live applies where it cannot be waived.

14.2 Talk to us first. Before any formal dispute, e-mail support@braidly.co with "Dispute" in the subject line; we will try to resolve it with you within 30 days.

14.3 Arbitration (US residents). If we cannot, any dispute between you and Braidly will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules (or its Comprehensive Arbitration Rules where the amount in dispute is above the Streamlined Rules' limit) and its Consumer Arbitration Minimum Standards, which take priority over anything in this section that conflicts with them. The hearing, if any, takes place in your county or by video, at your choice; Braidly pays all arbitration fees above the filing fee the Minimum Standards let you be asked for. Either of us may instead bring an individual claim in small-claims court. You may opt out of this arbitration clause by e-mailing support@braidly.co with "Arbitration opt-out" within 30 days of first accepting these Terms.

14.4 No class actions. To the extent the law allows, claims are brought individually, not as a class or representative action. This does not waive your right to seek public injunctive relief where the law gives you one.

14.5 Canada. If you live in Canada, the law of your province and the federal law of Canada apply to these Terms and to any dispute, the courts of your province have jurisdiction, and Sections 14.1, 14.3 and 14.4 do not apply to you where your province's consumer-protection law makes an arbitration clause or a class-action waiver unenforceable (for example in Quebec, Ontario, British Columbia and Alberta). Nothing in these Terms removes rights you have under the Consumer Protection Act of your province.

14.6 Equitable relief. Either of us may ask a court for an injunction or similar relief to protect the Service or someone's safety.

15. Changes to these Terms

We may update these Terms. For a change that affects your rights or the Service in a material way, we will e-mail you and show a notice in the app at least 14 days before it takes effect, and we will ask you to accept the new version in the app before you continue. Using the Service after you accept the new version means it applies to you. If you do not accept it, you can leave your family or delete your account; your subscription ends as Section 4.3 says. Version 3.0 was published without that 14-day notice because it corrects statements in version 2.0 that were not accurate. If you accepted an earlier version, you are asked to accept version 3.0 in the app, and you can keep using the Service for 14 days from its effective date while you decide; until you accept it, the version you last accepted continues to apply to you.

16. General

These Terms, the Privacy Policy and, if you turn it on, the Braidly Assistant consent are the entire agreement. If a provision is unenforceable the rest stays in force. Not enforcing a provision is not a waiver. You may not assign these Terms; we may assign them in a merger, acquisition or sale of the business, and we will tell you if we do. These Terms are written in English, and the English version governs where the law allows. Braidly is not yet offered in Quebec.

17. Contact

Braidly Technologies LLC, c/o Registered Agents Inc, 6650 Rivers Ave., STE 100, Charleston, SC 29406. E-mail: support@braidly.co (legal notices: "Legal Notice" in the subject line; security: security@braidly.co). Privacy and data requests: see the Privacy Policy.